Emergency Magento help

Magento store hacked? We get you back to selling safely.

A card skimmer on the checkout, browser warnings, unknown admin users, spam leaving your server — our Magento engineers isolate the threat, clean your store and close the hole the attacker came through.

Get Emergency Help

Signs your Magento store has been hacked

Not every attack is obvious. These are the signs we see most often:

  • Your payment provider or customers report card fraud after shopping on your store
  • Browsers or Google show a “Deceptive site ahead” or malware warning
  • Unknown scripts appear on the checkout, or the payment form looks different
  • Admin users you did not create, or admin passwords that suddenly stop working
  • Visitors are redirected to other sites, often only on mobile or from search results
  • Your server sends spam, or CPU usage spikes without more traffic

What to do right now

Before we take over, these steps limit the damage:

  • Do not delete files or restore a backup yet — logs and modified files show how the attacker got in
  • If card skimming is suspected, pause card payments or put the checkout into maintenance
  • Change admin and hosting passwords from a clean device, and tell us what you changed
  • Inform your payment provider; under the GDPR a personal data breach may have to be reported to your data protection authority within 72 hours

What our cleanup includes

  • Removal of malware, card skimmers and backdoors from files and the database
  • Checks of admin users, cron jobs, integrations and configuration for anything the attacker left behind
  • Root-cause analysis: we find and fix the vulnerability that let the attacker in
  • Missing security patches applied, credentials and keys rotated, server hardened
  • Help removing Google Safe Browsing and blacklist warnings
  • A written report of what happened and what was changed

How the recovery works

  1. 01

    Contain

    We isolate the threat first, so no more card data or customer data leaks while we work.

  2. 02

    Investigate

    We trace how the attacker got in, what was changed and which data may be affected.

  3. 03

    Clean & fix

    Malware and backdoors are removed, the vulnerability is closed and credentials are rotated.

  4. 04

    Monitor

    We watch the store for signs of the attacker coming back, and can keep monitoring it afterwards.

Transparent pricing, in euros

Security work is billed by the hour, without a subscription. You pay only for the time we spend on your store.

Standard
€60 /hour

Planned security work: patches, extension updates, cleanup and hardening, scheduled in our regular queue.

Urgent
€100 /hour

Hacked store, active malware or a critical vulnerability — we start on your store with top priority.

Security & Upgrade Audit
€390 fixed price

Fixed-price review of your patch level, extensions, configuration and malware status, with a prioritised fix plan and a 30-minute call.

Monthly support plans

Frequently asked questions

Urgent requests get top priority. As soon as we have access to your server and the Magento admin, an engineer starts working on your store.

Urgent security work is billed at €100 per hour, without a subscription. After the first assessment we tell you what the cleanup is likely to involve.

Usually not. If card data is at risk we may advise pausing card payments or the checkout until the skimmer is removed; most of the work happens while the store keeps running.

Yes. Once the store is clean we request a review in Google Search Console. Google typically processes such reviews within a few days.

By keeping Magento and its extensions patched and watching the store continuously. We offer both: security patch management and 24/7 security monitoring.

Tell us what is going on

Describe the problem or the work you need. A senior Magento engineer gets back to you within 24 hours.

Magento security
Prefer email?
hello@mageforge.dev
A senior Magento engineer replies within 24 hours.